Privacy Policy

AWT Cleaning Service PTY LTD
Effective date: June 2025

At AWT Cleaning Services PTY LTD, we respect your privacy and are committed to handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, our enquiries and bookings process, and in the course of providing our cleaning services.

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1. What personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

• your name

• phone number

• email address

• home or service address

• details about the cleaning services you request

• booking and appointment details

• payment and invoicing information

• any information you provide to us in enquiry forms, emails, phone calls or messages

• website usage information such as IP address, browser type and pages visited

Australian privacy guidance says entities covered by the Privacy Act should only collect personal information that is reasonably necessary for their functions or activities. 

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2. How we collect personal information

We may collect your personal information when you:

• submit an enquiry through our website

• request a quote

• make a booking

• contact us by phone, email or social media

• pay an invoice

• subscribe to marketing or updates

• interact with our website, including through cookies or analytics tools

We generally collect personal information directly from you. In some cases, we may collect information from a third party where reasonably necessary, such as from a referral, booking platform, payment provider, or someone authorised by you.

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3. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose your personal information for purposes including:

• responding to enquiries and providing quotes

• booking and delivering cleaning services

• communicating with you about appointments or changes

• processing payments and issuing invoices

• managing customer service and complaints

• improving our website and services

• sending service updates or promotional communications where permitted by law

• maintaining business records and meeting legal, accounting or regulatory obligations

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4. What happens if you do not provide information

If you do not provide requested personal information, we may not be able to respond to your enquiry, provide a quote, confirm a booking, or deliver our services properly.

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5. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary for our business operations, including:

• employees and contractors

• payment processors

• IT service providers, website hosts and software platforms

• booking, invoicing or customer management providers

• professional advisers such as accountants or legal advisers

• government, regulatory or law enforcement bodies where required or authorised by law

We do not sell your personal information.

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6. Overseas disclosure

Some of our website, email, storage, analytics or software providers may store or process data outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and to protect your information appropriately.

The OAIC says a privacy policy should state whether personal information is likely to be disclosed overseas and, if practicable, identify the countries involved. 

Possible overseas locations may include: United States, United Kingdom, New Zealand, Canada and all others. 

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7. Website cookies and analytics

Our website may use cookies and similar technologies to improve user experience, understand website traffic, and help us improve our services. These tools may collect information such as your device type, browser, pages viewed, and time spent on the website.

You can usually adjust your browser settings to refuse cookies, although some parts of the website may not function properly if you do.

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8. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include secure software systems, password protection, limited staff access, and secure storage practices.

Where personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it, unless we are required by law to keep it.

We are not liable for the actions and decisions of Wix - this website's platform provider - with regard to how your personal information may be stored or accessed by them.

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9. Access to and correction of your personal information

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details below. We will respond within a reasonable time.

The Privacy Act and the Australian Privacy Principles include requirements around access and correction of personal information. 

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10. Privacy complaints

If you have a complaint about how we have handled your personal information, please contact us in writing using the details below.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia’s privacy regulator. 

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11. Contact us

If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:

AWT Cleaning Service PTY LTD
Email: admin@awtcleaning.com.au
Phone: [+61 0488 191 110]
Address: [Gold Coast, australia]
Website: [awtcleaning.com.au]

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.